FAQs
Frequently Asked Questions (FAQs)
1. What is the order processing time?
Orders are processed within 1-2 business days before being shipped.
2. How long does shipping take?
- Shipping within the U.S.: 3 to 5 business days.
- International shipping: 7 to 15 business days, depending on the location.
3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number so you can track your package.
4. What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
5. Can I return an item?
Yes, you can return items within 30 days of delivery. Please ensure the item is in its original condition and unused.
6. How long will it take to process my refund?
Refunds are processed within 7 to 10 business days after receiving and approving your return.
7. Do you offer exchanges?
We do not offer direct exchanges, but you can return the item and place a new order.
8. Do you have a privacy policy?
Yes, we value your privacy and use your information only to process orders and enhance your shopping experience. You can read more about our privacy policy on our Policies page.
9. Can I cancel my order?
You can cancel your order within 24 hours of purchase. If your order has already been shipped, you will need to follow the return process.
10. How can I contact Kmy Collection?
You can contact us through our contact page on the website. We are here to help with any questions or concerns you may have.