Returns & Exchange Policy

1. 14-Day Doorstep Size Exchange

We want you to achieve the perfect silhouette. KMY Fashions provides a complimentary 14-day exchange window from the date of confirmed delivery. If you need a different size or wish to exchange for another colorway within the same style, our courier will pick up the package from your delivery address at no extra reverse shipping fee.

2. Conditions for Eligible Returns

To preserve hygiene and quality standards across all items, garments submitted for return or exchange must satisfy the following criteria:

• The item must be unused, unwashed, and free of odors, stains, or deodorant marks.
• All original brand security tags, care labels, and monochrome garment bags must be intact.
• Intimate essentials or promotional samples marked as "Final Sale" are ineligible for return unless delivered defective.

3. Refund Disbursement Process

Once our inspection team verifies the returned garment at our fulfillment center, refunds are triggered within 48 business hours:

• Prepaid Orders (UPI / Cards / NetBanking): Credited directly to original source account within 5 to 7 banking days.
• Cash on Delivery (COD): Refunded via instant secure UPI transfer or NEFT bank transfer upon receiving customer account details.

4. How to Initiate an Exchange

To initiate an exchange, please contact our support team at support@kmyfashions.com with your Order ID (KMY-XXXXXX) and the replacement size required.