Data Governance & Customer Privacy

Privacy Policy

Effective Date: November 2026 • Official Domain: KMYCollections.com

Transparent Data Practices for Direct WhatsApp Commerce

At KMY Collections, we believe in straightforward, transparent data handling. We do not sell your personal information to third-party advertising networks. Data provided during checkout is used strictly to fulfill your order and communicate order status.

1. Information Collected

When you interact with KMY Collections via our Website (KMYCollections.com) or initiate an order enquiry, we collect only the information necessary to fulfill your apparel requests, arrange dispatch, and provide responsive customer service.

2. Customer Name and Contact Details

We collect your full name and primary WhatsApp / mobile telephone number when you submit an order enquiry. This phone number serves as the primary communication identifier for confirming garment sizes, stock availability, dispatch updates, and delivery coordination.

3. Email Address

Your email address is collected during checkout to provide written invoices, shipment tracking receipts, and customer service follow-ups. We do not send unsolicited marketing blasts unless you have opted in.

4. Delivery Address

To deliver your packages, we collect your complete street address (flat/house number, building, street, landmark), city, state, and 6-digit postal PIN code. This information is shared only with our assigned courier partners for package routing.

5. Order Information

We maintain records of the specific items you order, including garment SKU, title, size, color, quantity, unit price, total transaction amount, and dispatch tracking numbers.

6. WhatsApp Communication

When you tap "Continue to WhatsApp", your selected order details are pre-formatted into a message sent via the WhatsApp platform (operated by Meta Platforms, Inc.) to our official business number (+91 96634 90584).

Your interactions within WhatsApp are subject to WhatsApp's own end-to-end encryption protocols and Privacy Policy. We retain chat histories solely to confirm order agreements, address customer service questions, and verify dispatch confirmations.

7. Website Analytics and Cookies

Our Website uses standard client-side browser storage (such as localStorage) solely to remember your shopping cart items and to pre-fill your address fields on subsequent visits if you check the "Remember details on this device" checkbox.

We do not employ intrusive cross-site tracking cookies. Server logs may record standard network diagnostic data (such as IP addresses and browser user-agent headers) strictly for website security, performance monitoring, and anti-abuse protection via Cloudflare.

8. How Information is Used

We use your personal data exclusively for:

  • Processing, verifying, and dispatching your clothing orders.
  • Calculating regional courier shipping fees based on your destination PIN code.
  • Communicating tracking numbers and delivery updates via WhatsApp or email.
  • Addressing returns, exchanges, or sizing queries.
  • Maintaining required legal and accounting transaction records.

9. Data Sharing and Service Providers

We do not sell, rent, or trade your personal information. In order to operate the store, data is shared strictly with essential operational service providers:

  • Third-Party Couriers & Logistics: Delivering parcels to your address (e.g. India Post, Delhivery, Blue Dart, or local dispatch services).
  • Cloud Infrastructure: Cloudflare Inc., which hosts and protects KMYCollections.com.
  • WhatsApp (Meta Platforms): Providing the customer messaging channel.

10. Data Retention

Order details and invoice records are retained for a period necessary to satisfy accounting, taxation, and dispute resolution obligations under Indian commercial laws. You may request deletion of non-essential records at any time.

11. Security Practices

Our Website is served over encrypted Hypertext Transfer Protocol Secure (HTTPS) using industry-standard TLS protocols. Direct payment credentials (such as card numbers or CVVs) are never collected or processed on our servers.

12. Customer Privacy Requests

You have the right to request a copy of the personal information we hold about you, request corrections to erroneous details, or ask us to delete your saved contact details. To exercise these rights, please message our WhatsApp support desk or send an email.

13. Contact Information

For any privacy-related questions or data management requests:

Business Name: KMY Collections

Official Website: KMYCollections.com

WhatsApp Privacy Desk: +91 96634 90584

Location: Bengaluru, Karnataka, India

[Editable Merchant Notice: Specific grievance officer name and formal email can be configured by the administrator.]

14. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Any changes will be published here with an updated effective date.